Frequently Asked Questions
Everything you need to know about shopping at Beauty Planet.
Are your beauty products cruelty-free and vegan?
At Beauty Planet, we prioritize ethical beauty. A large majority of our curated selection is 100% cruelty-free and vegan. You can find specific certifications and ingredient lists on each product page.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is your return policy for opened skincare products?
Due to hygiene and safety standards, we generally cannot accept returns on opened skincare or cosmetic items. However, if you experience an allergic reaction or receive a defective product, please contact our support team within 14 days for assistance.
Do you offer international shipping?
Yes, Beauty Planet ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days. Please note that custom duties may apply depending on your region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How do I know which product is right for my skin type?
We offer a 'Skin Quiz' on our homepage to help you find your perfect match. Additionally, our beauty experts are available via live chat to provide personalized recommendations based on your specific concerns.